Delete inside the app

In-app deletion path: Lobby → More → Settings → Privacy → Delete.

Follow the steps below to submit an account deletion request inside the app. For help with this process, contact wlgame03@weile.com.

01

Open Settings

From the game lobby, tap More, then tap Settings.

02

Open Privacy and choose Delete

In Settings, select Privacy, then tap Delete at the bottom left.

03

Review the deletion conditions

Read the account deletion conditions. If you have read and met the conditions, select the checkbox and tap the continue button at the bottom of the screen.

04

Review the deletion agreement

Read the deletion agreement, select the checkbox confirming that you have read it, then tap the continue button at the bottom of the screen.

05

Confirm your deletion request

Enter the confirmation phrase shown on screen — أوافق على حذف الحساب (“I agree to delete the account”) — in the text field, then tap the confirmation button.

06

Request submitted

The app displays a message confirming that your request has been submitted and is being processed. Tap the confirmation button to acknowledge. This message confirms submission of the request, not completion of account deletion.

Data to be deleted

Once your deletion request has been verified and processed, we delete or permanently anonymize data associated with your account, except for any data retained for the reasons described in Data retention.

Account deletion is permanent. Once deletion is completed, you will no longer be able to use the deleted account or recover its deleted profile, game progress, inventory, rewards, or social connections. Deleting the game from your device alone does not delete your account.

Data retention

After account deletion, limited information may be retained where necessary for legal compliance, security, fraud prevention, or dispute handling. The categories below describe possible exceptions to deletion; only records needed for the stated purposes should be retained.

Retained records are used only for the purposes described above, with access restricted to authorized personnel. They are deleted or permanently anonymized when the applicable retention requirement ends. Retaining these records does not preserve your playable account, game progress, or access to account-linked benefits.

Purchases & subscriptions

Unused currency, items & benefits

Once account deletion is completed, unused virtual currency, purchased items, rewards, and other game benefits linked to the deleted account will no longer be accessible or recoverable on that account. This includes account-linked character or cosmetic content and any time-limited benefits, where applicable.

Subscriptions

Baloot Go does not offer subscriptions. There are no recurring subscription payments to cancel before deleting your account.

Refunds & purchase records

An account deletion request is not a refund request. Refund eligibility is assessed separately under the applicable purchase terms, platform policies, and law. For purchases made through Google Play, see the Google Play refund policy. This account deletion notice does not limit any refund rights you may have.

Limited transaction and purchase verification records may be retained for the purposes described in Data retention. Keeping these records does not restore access to the deleted account or its in-game benefits.

For questions about account-linked purchases before requesting deletion, contact wlgame03@weile.com.

Processing & cancellation

How your request is processed

1. Submit your deletion request by emailing wlgame03@weile.com, or complete the confirmation steps described in Delete inside the app.
2. For in-app requests, the app displays a message confirming submission and processing. For email requests, support replies to continue verification and handling. Neither a submission acknowledgement nor an initial support reply means that deletion is complete.
3. The request is verified and eligible account-linked data is deleted or permanently anonymized, subject to the exceptions described in Data retention.
4. Once processing is complete, the account is deleted. Any retained data is handled as described in the Data retention section.

Withdrawing a deletion request

Before submitting the final confirmation, you can leave the deletion flow using the back or close control shown in the app. This is different from withdrawing a request that has already been submitted.

If you have already submitted a request and want to withdraw it, contact wlgame03@weile.com promptly to ask whether withdrawal is still possible. Sending an email does not itself cancel or pause the deletion process. Availability depends on the confirmed cancellation rules and the processing status of your request.

Completion & recovery

Once deletion is completed, the deleted account and its deleted data cannot be restored. A submission acknowledgement should not be treated as a deletion-completion notice.

Contact

For help with your Baloot Go account or the in-app deletion process, contact our support team.